Skip to top navigationSkip to shopping bagSkip to footer links
br logo lightbr logo dark
Order online. Discover styles you love on our site. Then, choose Curbside Pickup (available in select stores only) or In-Store Pickup.
Check your email. We'll send you an email when your order is ready(whithin two hours). Head to the store with your email confirmation.
Stay in your car. When you arrive, follow the instructions in your email to check in. Show your receipt and pop the trunk. Or head in store. Follow signs to the pickup area and a team member will assist you.

FAQs

Why are some products not available at my local store?

Merchandise inventory varies from store to store. Certain sizes, styles and colors may change so check back at a later date. You can also search for specific styles, sizes and colors and place an order to ship to your home.

Who can pick up my order?

You or your designated pickup person must pick up your order. Have your ID and confirmation email ready to show the store associate.

What do I need to pick up my order?

Bring your ID and be prepared to show the confirmation email printed or on your mobile device.

How long will my order be held at the store?

Orders made online and scheduled for In-Store or Curbside Pickup will be held at the store for 5 days. If you have not picked up your purchases by the end of the 5 days, your purchases will be reimbursed.

How will I know when my order is ready to be picked up?

You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 2 hours. The email will also include information on pickup hours, what to bring, and steps to take in order to pick up your order.

What do I do when I arrive at the store for Curbside Pickup?

When you arrive at the store, park in a place that is safe for both you and the store associate. Stay in your car and follow the instructions in your pick-up ready email to alert the store that you’ve arrived. Open the trunk of your car so the store associate can leave items in the vehicle while maintaining social distance. Be prepared to show your confirmation email through a closed window upon request. The email can be printed or shown on a mobile device.

Why isn't Curbside or In-Store Pickup available at my store?

In-Store and Curbside Pickup are available at limited stores. Please check your local store for availability.

If my store is open for both Curbside Pickup and In-Store Pickup, how do I pick?

Some stores offer both In-Store and Curbside Pickup. After placing your order online, you'll receive a confirmation email. When the order is ready, you will receive a second email with instructions on how to get your items. You'll be able to decide which option you prefer when you arrive at the store.

If you want to pick up in-store, simply enter the store during store hours and find the navigational signs or an an associate to help with your order. Most stores have a designated area for In-Store Pickup (plus you can skip the line!).

Your notification email will also include instructions if you'd rather stay in your car for Curbside Pickup.

Can I select certain items to pick up and have others shipped?

Yes. You can do this at the online checkout by selecting In-Store or Curbside Pickup for some items, and selecting your preferred shipping method for the rest.

How do I return something from a Curbside Pickup or In-Store Pickup order?

If you would like to return any items originally picked up using In-Store or Curbside Pickup, you can return these purchases by mail or in store.

The 45-day return window begins when your order is ready for pickup.

Can I return or exchange items from past orders using Curbside Pickup or In-Store Pickup?

Orders can't be returned or exchanged using pickup.

If you would like to return any items originally picked up using In-Store or Curbside Pickup, you can return these purchases by mail or in store.

The 45-day return window begins when your order is ready for pickup.

When will my credit card be charged?

A hold is placed once you complete the order, but your card isn't charged until the items are placed and ready for pickup.

What if the price I paid is different than the price on the item or the current selling price?

We'll honor the lowest price for you, no worries.

I've got a giftcard! Can I use it as a form of payment for my Curbside or In-Store Pickup purchase?

Yes. You can use your Gift Card for either In-Store or Curbside Pickup orders. Simply add the Gift Card number as you normally would when checking out.

Can I cancel my order?

Yup! Just call the store you designated for pickup for assistance. (Pro tip: You can find the number using our store locator, here.) If you don’t call to cancel, and you don’t pick your order up within the 5-day period, your order will be canceled automatically.