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Let's keep everyone safe. To ensure everyone's safety, masks are required in our stores. Learn how we're taking care.

Create an Account

By creating an account and saving your info, you will be able to:

  • Checkout faster
  • Review past order details
  • Save frequently used addresses
  • Get the latest on new arrivals and sales

To create an account you must have a valid email address. If you'd like to create an account now and enjoy these benefits click here.

We make it easy to shop across our three sites: gapcanada.ca, oldnavy.ca and bananarepublic.ca. Your account is universal, meaning you can log in to and shop across all of our sites with a single username and password. If you ever need to update your personal information, including shipping and billing preferences or email address, you will only have to do it once, and any changes you make will be reflected across both sites.

For security reasons, you will be automatically logged out after 30 minutes of inactivity on the web site. At this time, you would need to re-enter your email address and password in order to access your personal information. You can also sign out by clicking "Sign Out" on the home page or the order confirmation page.

As part of our registration process, you will be asked to provide the following information:

  • Your name and e-mail address
  • A password and password hint, to help you in case you can't remember your password during future visits

You will also have the opportunity to fill out a customer profile. Please feel free to complete the questions to help us learn more about you. Your answers will ultimately help us improve your shopping experience. We do not share your personal information without your consent with any outside companies or third parties for marketing purposes. To find out more about our privacy policy, click here.

Saving Billing and Shipping Info

When saving your billing and shipping info, enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect info may slow order processing. A phone number is required in case of delivery problems.

Using Your Address Book

You can save up to 30 frequently used addresses for yourself and the friends and family you shop for. We will not contact any contact in your address list unless we have a specific question about a delivery. Read our privacy policy for more information.

Email Sign-up

Sign up here for our specialized email updates and you will receive newsletters with the latest trends, new arrivals, special offers, and sale announcements.

We use your past purchases as well as any preferences you've selected to provide you with the news you're most likely to be interested in. You can change your email preferences at any time by clicking on "Your Account" at the top of any page on our site and then clicking "Manage Email Preferences".

Email and Postal Unsubscribing

If you no longer wish to receive email newsletters, you can unsubscribe by clicking "Unsubscribe" on any of our emails. Or, if you are a registered user, you can click on "Your Account" at the top of any page on our site and then click on "Manage Email Preferences".

Please note: If you unsubscribe from our email newsletters, you will still receive order-related emails, including order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order or any contests or promotions you enter.

If you would prefer not to receive postal mail, such as catalogs and special offers, or if you have previously unsubscribed from email newsletters and/or postal mail and would like to re-subscribe, please contact our customer service team at 1-888-277-8953 or 1-888-906-1104 (TDD hearing impaired - English); 1-866-740-8344 (TDD hearing impaired -French).