Skip to top navigationSkip to shopping bagSkip to footer links
br logo lightbr logo dark

Returning or exchanging items bought online

We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you use our prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Full details of all our return policies can be found on our 'Return Policies' page.

To ship your Return Items:

  • 1. Identify items and begin the return process
  • 2. Prepare your package
      • a) Pack your return securely, and include your packing slip (generated via the interactive returns process). Use original packaging if possible.
      • b) Seal package securely.
      • c) Affix your chosen carrier return shipping label to the packaging. Make sure no other tracking labels are shown.

To create a mailing label for a return

    • To create a prepaid return shipping label, use our interactive returns process.

      If you prefer, you can send your returned item, postage prepaid, to one of the addresses below and return via UPS or Canada Post.
    • UPS Canada Post
      Returns Department
      Gap Canada Inc. Online Returns
      1 Gap Ave.
      Toronto, ON M3J8Z9
      GAP Inc. Direct
      Gateway Direct
      4567 Dixie Rd
      Mississauga, ON M0R8E0
    • Be sure to include your packing slip (generated via the interactive returns process). It’s also a good idea to write down your delivery tracking number for future reference.

Easy Exchanges

Return merchandise using our easy mail return process, and order your new merchandise at the same time by calling 1-800-427-7895 anytime. The exchanged item will be shipped at no charge for standard shipping and handling. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.

Return and exchange policies at a glance

Here's a quick overview of how our four brands handle returns and exchanges.

For step-by-step instructions on how to return or exchange an item, please see "Online Returns".

What items are eligible to be returned or exchanged? Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.
Items which are damaged or defective may be returned at any time.
Final sale items cannot be returned or exchanged.
How much is the return shipping fee for online purchases? Returns are free.
Is the shipping fee charged for exchanges? Exchanges are free.
How long do I have to return or exchange an item I bought online? Within 45 days of purchase by mail or to a store (1). To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.
How can I receive a refund for my order? Online: Please include the packing slip generated by the interactive online returns process
In Store: Refunds require a proof of purchase (shipping confirmation email, order number, or credit card used to pay for the original order)
I received an item as a gift. How can I receive a refund? Gifts returned with gift receipt (invoice) will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt (invoice) will receive a merchandise certificate by mail in the amount of the current selling price.
Can online items be returned in a store? Yes, except for items marked "Mail Only".1
Can store items be returned online? No
Are there limitations on returning specific merchandise? Swimwear 2 None Swimwear & Sunglasses 2,3
Final sale items cannot be returned or exchanged.
Extended holiday returns policy Items purchased online or in stores between Nov 1st and Dec 24th may be returned by Jan 15th, or 45 days after purchase, whichever is later. For those online items returned by mail, these must be received at our facility by Jan 15th, or 45 days after purchase, whichever is later. Please allow 5-7 days for return mail. Proof of purchase is required.
note alertNotes
  • 1 Items marked "mail only" on the product page, your shopping bag, and the invoice can be returned only by mail.
  • 2 Swimwear must have the original price tags and hygienic liner intact.
  • 3 New sunglasses may be returned within 45 days if accompanied by the original receipt and complimentary case, with tags attached. Defective sunglasses can be returned at any time.