Gift and Gift Card Returns
Did you get a gift that's the wrong size or color? You can send it back to us and receive a merchandise exchange or an Options gift card for the original price paid, as stated on the gift receipt or invoice. Our Options gift cards may be redeemed by any customer and used at Gap, Old Navy, Banana Republic and Athleta locations and online at gapcanada.ca, oldnavy.ca and bananarepublic.ca.
Gift Card Returns
Gift cards are redeemable for cash if the value is less than five dollars, or as otherwise required by law. You can return unused gift cards for a refund to the original form of payment with an original sales receipt or online invoice.
Lost or Stolen Gift Cards
Gap is not responsible for lost or stolen gift cards. To report a lost or stolen gift card, call 1-800-GAPSTYLE. The original sales receipt or gift receipt is required to replace the remaining balance of a lost or stolen gift card.
Please note: Certain items are not eligible for store returns and therefore must be returned using our easy mail return process. These items are indicated as "Return by Mail Only" on the product page and have a return type of "Mail Only" in your shopping bag and on your invoice.
Frequently Asked Questions:
What's eligible for return?
- You can return or exchange any item that's in its original condition (unwashed and unworn) or defective, unless it was purchased for final sale.
- All swimwear must have the original price tags and hygienic liner intact.
- Unworn Banana Republic sunglasses may be returned within 45 days of the original purchase if accompanied by the original receipt and complimentary case, with tags attached. Defective sunglasses will be accepted for return at anytime.
Can I return Final Sale items online or to a store?
No, we do not accept returns or exchanges on final sale merchandise, online or in stores.
What if I used a promotion code to make my purchase?
You can exchange the item for the same style in a different size or color. Or, you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.
Can I get a price adjustment for an online purchase?
Yes, we offer a one-time price adjustment if an item is marked down within fourteen (14) days of your order date. Simply call 1.888.277.8953 or send us an email message at firstname.lastname@example.org within the fourteen (14) day window. We'll refund you the difference in your original form of payment. For more information, please read our complete online price adjustment policy.